Terms of Service

1. Introduction

Welcome to Receev. By creating an account or using our platform you agree to these Terms of Service. Please read them carefully.

Receev is operated by Receev Ltd, registered in England and Wales (Company No. 17055403). Our registered office is at 3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE.

2. The Service

Receev provides invoicing and payment collection tools for UK tradespeople. We enable businesses to create and send invoices, accept card payments via Stripe, and manage their payment records.

3. Eligibility

You must be at least 18 years old and operate a legitimate business in the United Kingdom to use Receev. By registering you confirm that you meet these requirements.

4. Accounts

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately at support@receev.uk if you suspect unauthorised access.

5. Payments and Fees

Receev charges a platform fee of 2.85% + 20p per transaction. This fee is all-in and covers payment processing costs. Fees are deducted automatically at the time of each payment.

Card payment processing is provided by Stripe. By enabling card payments you also agree to Stripe's Connected Account Agreement.

6. Acceptable Use

You agree not to use Receev for any unlawful purpose, to invoice for goods or services that are prohibited, or to misrepresent your identity or business.

7. Intellectual Property

Receev and all associated software, designs, and content are owned by Receev Ltd. You are granted a limited, non-exclusive licence to use the platform for its intended purpose.

8. Limitation of Liability

To the fullest extent permitted by law, Receev Ltd excludes all liability for:

• Loss of profits, revenue, business, or anticipated savings
• Loss of data or corruption of data
• Indirect, incidental, special, or consequential losses of any kind
• Losses arising from third-party actions, including Stripe payment failures, chargebacks, or account restrictions
• Service interruptions caused by circumstances outside our reasonable control (including failures of third-party infrastructure, internet outages, or force majeure events)

Our total aggregate liability to you for any claim arising out of or in connection with these terms or your use of Receev — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total fees paid by you to Receev in the 12 months immediately preceding the event giving rise to the claim.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under English law.

9. Service Level

We aim to make Receev available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted or error-free access to the platform. Planned maintenance will be communicated in advance where practicable.

In the event of a service outage or degradation, we will endeavour to restore normal service as quickly as reasonably possible. We do not offer financial credits or refunds for downtime.

Receev is provided "as is" and "as available". We make no warranties, express or implied, regarding the platform's fitness for a particular purpose, merchantability, or that it will meet your specific requirements.

10. Termination

Either party may terminate at any time. We reserve the right to suspend or close accounts that violate these terms. Upon termination you retain access to download your data for 30 days.

11. Dispute Resolution and Governing Law

If you have a complaint or dispute, please contact us first at support@receev.uk so that we can attempt to resolve the matter informally. We will acknowledge your complaint within 2 business days and aim to provide a substantive response within 10 business days.

If a dispute cannot be resolved informally within 30 days of the complaint being raised, either party may refer the matter to mediation before pursuing litigation. Both parties agree to consider mediation in good faith before commencing court proceedings.

These terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.

12. Changes to These Terms

We may update these terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of Receev after that date constitutes acceptance of the updated terms.

13. Contact

Questions about these terms? Contact us at support@receev.uk.